FIND OUT MORE IN OUR FAQS

FREQUENTLY ASKED QUESTIONS

I want to buya jewel, how do i doit?

You can select an item from our online e-commerce portal. Click on the ADD TO SHOPPING CART button and follow the checkout process to complete the order. Your order will be confirmed only after you have successfully completed the payment procedures. We currently ship worldwide, except for certain countries like Kosovo, North Macedonia, Iran, Myanmar, North Korea, Tajikistan, Timor-Leste, Cliperton Island, Navassa Island, Saint Pierre and Miquelon, Falkland Islands, Georgia, South Georgia, South Sandwich Islands, Cape Verde, Central African Republic, Comoros, Bissau, Sierra Leone, Somalia, South Sudan (ask if you think you might be located in a country where delivery is not possible)

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Can i buy if i live outside the USA?

Of course, we are proud to ship worldwide! Visit our e-commerce portal and select the jewelry you want. Click on the ADD TO SHOPPING CART button and follow the checkout process to complete the order. Your order will be confirmed only after you have successfully completed the payment procedures. We currently ship worldwide, except for certain countries such as Kosovo, North Macedonia, Iran, Myanmar, North Korea, Tajikistan, Timor-Leste, Cliperton Island, Navassa Island, Saint Pierre and Miquelon, Falkland Islands, Georgia, South Georgia, South Sandwich Islands, Cape Verde, Central African Republic, Comoros, Bissau, Sierra Leone, Somalia, South Sudan (check if you think you might be located in a country where delivery is not possible) Additional fees depending on the country. We will confirm it with you before shipment.

How does MARIA BETHANIA'S jewelry service work?

Depending on your needs, you can choose from our extensive inventory of jewelry. In case we don't have your dream jewel in our ready stock, we can customize it especially for you from our custom design service.

What does the custom design service consist of?

MARIA BETHANIA offers a bespoke design service for all its clients. It starts with a one-on-one consultation with a MARIA BETHANIA sales expert to discuss your requirements, occasion, preferences, price, delivery date, and other necessary details. Based on the discussion, an experienced jewelry designer will share a 3D rendering of the desired piece using the latest imaging technology, along with a quote, within 1-3 days, for a review. Based on your feedback, a 3D model will be printed using our state-of-the-art 3D printer that will also serve as a mold for the final part. We will then advise you on choosing the right diamond or gemstone with as little or as much guidance as you need. Once you are happy with the final design, we will manufacture your piece of jewelry and notify you. We will finally deliver it to you according to your convenience

How quickly cab you create and deliver a custom part?

MARIA BETHANIA prides herself on her speed. The entire jewellery creation process takes between 5 and 10 days, depending on the complexity of the design and the availability of materials. Quality customer service and prompt delivery are our forte.

Can i upgrade or change my diamond jewelry in the future?

Absolutely! Bring your purchased jewelry to MARIA BETHANIA along with the official receipt and certificate. After the appraisal, you can exchange it for another piece of jewelry and pay the difference in price if any.

WHAT OTHER AFTER-SALES SERVICES DO YOU OFFER?

MARIA BETHANIA guarantees customer satisfaction even after the sale. We offer free lifetime cleaning and polishing of your jewelry. If necessary, jewelry realignment is also carried out.

CAN YOU FIND ME DIAMONDS OR GEMSTONES OF ANY COLOR AND SIZE?

Yes! We have an extensive inventory of diamonds and gemstones, where you can also find almost any size, color, clarity or carat of colored diamonds and gemstones.

ARE THE COLORS AND SIZES SHOWN ON THE WEBSITE ACCURATE?

While we have made every effort to display the size and colors of the products as accurately as possible on the site, we cannot guarantee that the display of any color on your monitor or screen will be completely accurate, as colors on many computer monitors and electronic device screens vary. The size of some products may also vary from the actual product or as shown on the website.

CAN I REMOVE OR EXCHANGE A DIAMOND OR GEMSTONE FOR ANOTHER?

Of course! MARIA BETHANIA has a ready inventory of loose diamonds and gemstones from which you can choose according to your preferences.

WHAT METALS DOES MARIA BETHANIA RECOMMEND?

We work with 18 karat white, yellow and rose gold. We also make jewelry in 950 platinum alloy

CAN I COMBINE TWO OR MORE METALS IN ONE DESIGN?

Yes, we can combine all three shades of gold in any combination you desire.

WHERE DO YOUR DIAMONDS COME FROM?

We purchase cut and polished diamonds directly from reputable and trusted companies to ensure our customers get ethical diamonds with the quality they deserve, at the right price.

WHERE DO YOUR DIAMONDS COME FROM?

We purchase cut and polished diamonds directly from reputable and trusted companies to ensure our customers get ethical diamonds with the quality they deserve, at the right price.

HOW CAN I BE SURE I AM RECEIVING THE REAL DIAMOND FOR WHICH I HAVE PAID?

We provide a unique international certification (GIA, HRD, IGI, etc.) for diamonds over 30 cents that specifies the inherent characteristics of the stone. All diamond jewelry pieces also come with a MARIA BETHANIA certificate with a product code and exact details of the jewel.

WHAT IS THE DIFFERENCE BETWEEN PRECIOUS AND SEMI-PRECIOUS STONES?

Depending on the quality and rarity of gemstones, they are classified as precious and semi-precious stones. Diamonds, rubies, sapphires, and emeralds are precious stones. All other precious stones are called semi-precious. This distinction, however, does not affect their price, as certain semi-precious stones can be more expensive than lower quality gemstones.

DO YOU SHIP INTERNATIONALLY?

Of course, MARIA BETHANIA offers shipping to all countries in the world, except for a few countries such as Kosovo, North Macedonia, Iran, Myanmar, North Korea, Tajikistan, Timor-Leste, Cliperton Island, Navassa Island, Saint Pierre and Miquelon, Falkland Islands, Georgia, South Georgia, South Sandwich Islands, Cape Verde, Central African Republic, Comoros, Bissau, Sierra Leone, Somalia, South Sudan (please check if you think you might be located in a country where delivery is not possible).

WHAT AFTER-SALES SERVICES DO YOU OFFER?

We offer the following complimentary aftercare services with every piece of jewelry you purchase from MARIA BETHANIA:

  • Free resizing in case your finger size has increased or decreased.
  • Free polishing and cleaning to take care of signs of wear.
  • Stone resetting and other repairs are chargeable at our discretion.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Orders usually arrive within 7-20 days. Shipping times vary by product and destination.

WHY DO SOME PRODUCTS SAY "REQUEST A QUOTE ONLINE"?

Some products must be made in custom size since standard size is not for all customers, so when using a greater or less amount of gold or gemstones, the price may be affected.